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FAQ

Frequently Asked Questions

What is the delivery time for my order?

When you order from WardrobeBright, delivery may take a little longer than you might be used to. Our products are shipped directly from our suppliers to you. This lets us save on storage and transport costs, so we can offer our products at competitive prices.

The average delivery time is 6 to 12 working days (Monday to Friday, excluding public holidays).


What should I do if I haven't received my order yet?

Due to high demand for our products, an order can sometimes arrive a little later than expected. We appreciate your understanding.

Has the expected delivery time passed and you still haven't received your order? Send an email to info@wardrobebright.com and we'll look into what's happened with your parcel as soon as possible.


I want to exchange or return my order, how do I do that?

Want to return a product? Contact our customer service team at info@wardrobebright.com.

Please include in your email:

  • Your name
  • Your order number (e.g. #0000)
  • The reason for the return

We'll then send you the return instructions and the return address. You can then send the product back to us via a carrier of your choice.


What are the costs of returning an item?

The cost of returning a product is at your own expense. The exact cost depends on the carrier you choose. Check your carrier's website for current rates.


What are the conditions for returning my product(s)?

You have a 30-day right of return from the moment you receive your order.

A product can only be returned if:

  • The 30-day return period has not yet expired
  • The product is in its original packaging
  • All labels and accessories are still attached
  • The product is unused and undamaged

Which payment methods can I use?

At WardrobeBright you can pay safely using various payment methods.

All payments are processed through secure and reliable payment systems, so your transaction is always 100% protected.

The available payment methods are shown automatically at checkout.


What if I haven't received an order confirmation email?

Haven't received a confirmation email? First check your spam or junk folder.

Still can't find it? Send a message to info@wardrobebright.com with your name and email address, and we'll help you as soon as possible.


Can I cancel my order?

Want to cancel your order? Send an email to info@wardrobebright.com as soon as possible.

Please include:

  • Your name
  • Your order number (e.g. #0000)
  • The reason for cancellation

We'll then check right away whether it's still possible to cancel the order.